NOTES, TERMS AND CONDITIONS

Cheap4Travel is a trading name and part of Online Travel Group Ltd, with registered offices: 25-27 Shaftesbury Avenue, London, UK. W1D 7EQ.
The following conditions apply to all bookings made with Online Travel Group Ltd whether by phone, fax, email or online.

1. For all bookings, we will send you an email confirmation and second email with your voucher and hotel details. Vouchers can be requested to be sent via post and a £5 charge per booking will apply. The confirmation shows the details of the booking made with the hotel. It is imperative that you check it immediately when you receive it in order to eliminate all possibility of misunderstanding. Likewise if you do not receive a confirmation after making a booking, please contact us.

2. Star ratings given to hotels are our own, having inspected them. These conform to the British understanding of the star system in order to provide consistency across different countries. Ratings are our opinion of the overall "package" of quality, comfort, facilities, and service. They do not automatically mean that a specific facility is present. Our ratings can also be higher or lower than official ratings, since the latter sometimes do not reflect the real standard of the hotel for bureaucratic or historic reasons. 2 Star: Simple accommodation with a minimum of facilities. Rooms may not be newly decorated unless it says so in our description, but they will always be clean and of an acceptable level of comfort. Rooms are often small, and breakfast can be somewhat basic. Ideal for those for whom budget is a key consideration. Not ideal for "special" occasions or for business travellers wanting more comfort and more responsive service.

3 Star: Higher level of comfort and facilities and often with a higher decorative sophistication. Very much the standard for quality accommodation at good prices, although room sizes and breakfasts can still vary quite considerably from country to country. Usually the minimum we would recommend for business travellers.

4 Star: Very comfortable, good facilities and a good level of service. Usually with large and attractive public areas, a bar and often a restaurant. However, some small hotels we rate 4 Star purely on a comfort and service basis. Ideal for "special" occasions, a frequent choice for business travellers. 5 Star: Luxurious accommodation, extensive public areas and very attentive service.

3. Twin/Double rooms: Since hotels often have many more twin rooms than doubles, they might occasionally allocate a twin even though a double room is reserved. If a double bed is of paramount importance to you we suggest that you advise us of this and we will ensure that this is communicated to the hotel. In many destinations and hotels, all double rooms are made up of two single beds pushed together and made up as a double bed.

4. Triple/Quad rooms: Hotels may provide triple/Quad room facilities, which have foldable or rollaway beds, as opposed to standard single beds. A triple room usually contains 1 Double bed plus a single or 'rollaway' bed or 3 separate beds, one of which may be a 'rollaway' bed. Either may result in a room of restricted space.

5. Ten persons or more is a group booking. Lower prices are often available and the hotel has the right to apply certain conditions, which will be made clear at the time of booking. Group bookings must never be split into multiple smaller bookings. Payment and cancellation conditions for group bookings will be confirmed by Online Travel Group with each group reservation enquiry.

6. Special offers involving free nights are always for a maximum of one free night. Long stay bookings cannot be split into two to get more free nights. In both cases, such split bookings may be refused by the hotel on arrival or rack rates charged.

7. Check-in/out times vary from hotel to hotel. Check-in can not normally be guaranteed before 15:00hrs and check-out is normally necessary by 11:00hrs.

8. During trade fairs and festivals hotels often impose supplements or do not give us our usual reductions, which means that the price that you pay may be higher than the hotel's published rate. This can happen at any period when rooms are very scarce and when we reserve rooms many months in advance to ensure some availability for our customers. We will only sell a room at higher than the published rate if we feel the customer's interest is better served by having this room rather than finding nothing available at all. For such busy periods and only at the customer's request, we sometimes find rooms in hotels which we have not seen but have been reliably recommended to us. We do this to be of service in difficult periods and the customer accepts that we are acting in good faith, by relying on a third party for such hotels not vetted by Online Travel Group.

9. Payment for reservations is due at the time of booking. Regardless of whether vouchers have been issued or not, your booking may be cancelled if payment has not been received, or if payment is still outstanding for any other unrelated reservations made by the same customer. Please note that payment by credit card will attract a small processing charge of 2%.

10. Cancellations. For cancellation earlier than 48 hours prior to arrival, we will charge a flat fee of £20 per person, per destination. Cancellation later than 48 hours prior to arrival in the hotel is treated as a non-arrival and results in the first night of the stay being charged. For practical reasons, 48 hours means by 1700 hrs (UK time) two days before arrival. The rooms of non-arrivals are usually automatically released the following morning by the hotel. Such cancellations outside of office hours should be sent direct to the hotel with a copy to Online Travel Group. For groups of 10 persons or more, different cancellation conditions apply, and will be advised at the time of booking. We reserve the right to cancel any bookings that we believe to be fraudulent.

11. Amending your booking. Once your booking has been confirmed amends can only be made via our call centre or in writing (letter, fax or email) Amending any booking details will incur a minimum administration charge of £20 per Booking.

12. If customers wish to alter their stay directly with the hotel, this office should be contacted: a) immediately, if the customer wishes to avoid higher rates being payable for extra nights. b) within 21 days of the end of the stay to obtain any form of financial adjustment, if the stay is being reduced for example.

13. Online Travel Group must be advised of any children under the age of 18 planning to travel alone (or with similar aged friends) prior to booking, and this must be agreed by the hotel, before the reservation can be fully confirmed. Failure to notify the hotel in advance may lead to children under the age of 18 without an accompanying adult being refused accommodation.

14. Reductions for children. Infants under two years are accommodated free of charge in a cot, unless otherwise advised at the time of reservation. Pricing policies for children vary from one hotel to another. Children over 2 years and under 12 years who are free of charge may still be charged for breakfast at checkout. Children paying 50% of the adult rate have breakfast included. Children aged 12 and over are charged as adults.

15. Prices mentioned for trains, buses, taxi, parking etc. are approximate. Online Travel Group does not accept any responsibility for transfers or other services which the customer arranges directly with the hotel.

16. In the very unlikely event that the hotelier cannot provide the booked accommodation, the Client accepts that it is either the hotelier's or Online Travel Group's responsibility to find an alternative of at least a similar standard and to provide transportation as appropriate to this alternative hotel. Online Travel Group takes every precaution to ensure hotels are professionally managed so that any such occurrence is exceptionally rare, however the Client must accept this and support Online Travel Group in its commitment to minimise any need for an accommodation change, and understand that early notification of any such change cannot be guaranteed. Online Travel Group shall have no liability in respect of any costs, losses or damages existing out of or in connection with a relocation of accommodation should the customer opt to reject the alternative provided by Online Travel Group in order to make their own arrangements.

17. If the customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the customer's satisfaction, Online Travel Group must also be contacted at the earliest opportunity.

24 hour on call service is provided outside office hours (please listen to our answering machine message). If having taken the above action the customer is still dissatisfied, complaints should be received in writing within 14 days of the customer's return.

18. All arrangements offered by Online Travel Group to clients are governed by English Law. Calls maybe recorded for training purposes.

19. Online Travel Group reserves the right to amend the Terms & Conditions at any time. Please refer to our website for the current version.