Privacy, Security and Personal details.

At the Online Travel Group we are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. Except for e-mails relating to an order in progress we will not e-mail you without having obtained your prior consent. We will not pass on your details to any third parties, unless we obtain your written consent beforehand. The only personal information that we collect is the information that you give at the time of ordering. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. We will not transfer your information outside the European Economic Area. Cookies are only used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.


Is my credit card number and personal details secure when I make a booking?

Yes, all online bookings are handled via a secure server which encrypts all your details into a format that cannot be recognised. This website uses Thawte SSL encryption technology.

When will I see the ' padlock' which shows my details are secure?

Once you have received a price you then proceed to book. You know you are on the secure page because a secure Thawte logo appears on the page. To check the site is secure 'right click' on your mouse and view the properties of the page. You will see a web address starting with https. The 's' at the end means the site is secure. Alternatively 'hover' about a centimetre above the 'Thawte' logo and the mouse pointer will change to a 'hand' ,left click your mouse and the link will highlight the details on the secure page. Secure payments are taken by our payment partner Entee Global Services Ltd.